Terms + Conditions
We are delighted you have chosen to place an order with us! Please read the following terms and conditions before buying anything on our website.
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1. Introduction
These are the terms and conditions ('Conditions') referred to in your order ('Order') for us to supply you with yoga services ('Services') advertised on our website www.tinybugsyoga.co.uk ('Website').
These Conditions describe the terms on which we will sell the Services to you and explain our legal responsibility to you if we fail to meet these standards. They also explain that you must pay us the correct price.
You will need to read and accept these Conditions when placing an Order on our Website. If you are not able to accept the Conditions you will not be able to place an Order.
This introduction is designed to give you an overview of these Conditions, but it is not part of the Conditions themselves.
2. Our Website
2.1 Our Website is owned and operated by TinyBugs Yoga, owned by Beth Whatley-Belcher of 22 Wills Avenue, Swindon, Wiltshire. Your Order will be placed with this TinyBugs Yoga on our Website. Full contact details can be found at Clause 11.
2.2 No charge is made for accessing our Website but access is subject to our Privacy Policy.
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3. The Contract
3.1 The Order is your offer to buy the specified Services from us on these Conditions, and you must make sure that the Order is correct.
3.2 The Order is placed on our Website and you will be able to check the details of your Order before submitting it. If we are not able to process your Order because the details are not complete we will contact you to try and rectify this. If we are not able to contact you to do this within a reasonable amount of time we will notify you that the Order has not been accepted and let you know why.
3.3 Once we have confirmed we have the necessary information on your Order and are able to accept it we will send you a written acceptance by email. At this point, you have a binding contract with us ('Contract'), and these Conditions are part of it.
3.4 The Contract is our entire agreement. No previous statements or representations that we have made to you form part of the contract unless they are written into it. This includes samples, drawings, advertising, catalogues and other promotional or descriptive material.
3.5 Our email acceptance of your Order will include an Order reference number – please use this if you need to contact us about your Order.
3.6 If either of us needs to give the other a notice under the contract ('Notice'), the Notice must be given properly to be effective. Clause 12.4 explains how to give a proper Notice.
3.7 We will ensure that the following information is given or made available to you prior to the formation of the Contract between us and you, unless such information is already apparent from the context of the transaction:
3.7.1 The main characteristics of the Service;
3.7.2 Our identity and contact details;
3.7.3 The total Price for the Service including taxes or, if the nature of the Services is such that the Price cannot be calculated in advance, the manner in which it will be calculated;
3.7.6 Our complaints handling policy;
3.7.7 We shall ensure that you are aware of our legal duty to supply services that are in conformity with the Contract;
3.7.8 Where applicable, details of after-sales services and commercial guarantees;
3.7.9 Where applicable, the functionality, including appropriate technical protection measures, of digital content; and
3.7.10 Where applicable, any relevant compatibility of digital content with hardware and software that we are aware of or might reasonably be expected to be aware of.
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4. The Services
4.1 The Services are described on our Website. We try to ensure that the descriptions and images of the Services on our Website are accurate but please note that all images are for illustrative purposes only.
4.2 If the Services have been created at your request or to any specification that you have supplied, you will pay for all expenses, losses and costs that we suffer from any claim made against us for breach of someone else's intellectual property rights. This applies even after this contract has ended and includes the value of any damages which a court orders us to pay.
4.3 We are allowed to change any of our specifications, or any specification that you have supplied, if this is necessary to comply with any applicable laws or regulations.
5. Bookings
5.1 The completion of an online booking form creates a contract between the client and TinyBugs Yoga.
5.2 The booking form must be completed in full and returned to TinyBugs Yoga for every session ordered; unless making a block booking.
5.3 By completing the order, the client is certifying that all the information provided is correct. TinyBugs Yoga will not be responsible for any injury or harm experienced during the delivery of sessions where incorrect or incomplete information has been given.
5.4 When the Order involves a TinyBugs Term block booking, these sessions must be booked within the time period stated on the Service page.
6. Price and Payment
6.1 The confirmed price of the Services is stated in our acceptance of your Order ('Price').
6.2 Payment of the Price and any related costs (such as delivery) in relation to the Services must be made before the Services are delivered. You will be prompted to complete payment details on our Website when placing an Order.
6.3 You are not allowed to hold back any payment due to us as a set-off or credit or counterclaim against some other amount that you think we owe you unless the law allows it. However, we may set off any amount you owe us against any amount we owe you.
6.4 We have made every reasonable effort to ensure that our Prices are correct. Prices will be checked when we process your Order. If the actual Price of the Services is lower than that stated in your Order, you will be charged the lower Price (unless the lower price was an obvious mistake that you could have reasonably recognised). If the actual Price of the Goods is higher than that stated in your Order, we will ask you how you wish to proceed.
6.5 All Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, we will adjust the rate of VAT that you must pay. Changes in VAT will not affect any Prices where we have already received payment in full from you.
6.6 We use WIX Payment to process payments on our Website and your use of their service is subject to their terms and conditions.
7. Cancellation
7.1 Refunds of any payment made where cancellations are received fewer than 48 hours before the session date will be at the discretion of TinyBugs Yoga.
7.2 Where the Service is cancelled by TinyBugs Yoga, the client will receive a credit for use in the next mutually available session.
8. Risk
8.1 Clients participating in TinyBugs Yoga sessions do so at their own risk.
8.2 It is the client’s responsibility to inform TinyBugs Yoga of any existing injuries, pregnancy, or immunizations (for children) before the session.
8.3 TinyBugs Yoga accepts no responsibilities for harm experienced during the session where incorrect or incomplete health information has been given.
9. Limitations on our Legal Responsibilities
9.1 We will not be legally responsible to you for any loss of profit or any loss which you allege arises as a consequence from our Contract with you, and our total legal responsibility to you under the Contract will not exceed the Price of the Services and any standard delivery charges.
9.2 These Conditions do not limit our legal responsibility for death, personal injury caused by our unreasonable carelessness (known as negligence) or that of our employees, agents or sub-contractors , fraud, defective products under the piece of legislation known as the Consumer Protection Act 1987, breach of the requirements that our goods be of satisfactory quality, fit for purpose, match a sample, or match a model seen; or any other matter that the law says we can't exclude (for example under the Consumer Rights Act, 2015).
9.3 Neither of us will be legal responsible to the other for failure or delay in carrying out the Contract which is caused by an event beyond our reasonable control, which we could not have foreseen or which was unavoidable. This includes industrial disputes, energy or transport failures, acts of God, war, terrorism, civil unrest (such as riots), explosions, mechanical breakdown, natural disasters, pandemic, epidemic, deliberate damage, or being let down by suppliers or sub-contractors.
10. Data Protection
10.1 We will deal with any personal data in accordance with our privacy policy and all applicable data protection and privacy legislation in force from time to time in the UK including (i) the UK GDPR; (ii) the DPA 2018 (and regulations made thereunder); and (iii) all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data. You can find details of our privacy policy [insert link to privacy policy].
11. How to contact us and complaints
11.1 If you need to contact us in relation to an Order or for any other reason you can reach us the following ways:
email: tinybugsyoga@gmail.com
Postal: TinyBugs Yoga, 22 Wills Avenue, Swindon, Wiltshire, SN1 2PZ
11.2 We always welcome feedback from our customers and, whilst we always use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint.
11.3 All complaints are handled in accordance with our complaints handling policy and procedure, available at [insert link]. Complaints may be initiated by contacting
email: tinybugsyoga@gmail.com
Postal: TinyBugs Yoga, 22 Wills Avenue, Swindon, Wiltshire, SN1 2PZ
12. General
12.1 We are allowed to transfer our rights and responsibilities under our Contract to someone else, for example by assignment, a legal charge or sub-contracting our rights and obligations under our Contract, but you may not do any of these things unless we have previously agreed in writing that you can.
12.2 Nobody other than you and us may rely on any terms of this Contract.
12.3 Changes to the Contract are only binding if we agree them in writing, sign them and give you a copy.
12.4 If either of us wishes to give a Notice to the other under the Contract, we must give it in writing and either deliver it or send it by first class post or email to the contact details most recently provided by the other party. Delivery by post will be regarded as completed by 9:00 am on the second day after posting. This arrangement does not apply to the service of any documents in legal proceedings.
12.5 Delay in exercising a right under the Contract will not take away that right or any other right.
12.6 The parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to these Conditions or any breach of them.
12.7 If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.
12.8 Any dispute shall not affect the parties' ongoing obligations under the Contract.
12.9 This Contract and any dispute or claim relating to or connected with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
12.10 The courts of England and Wales are the only place where any disputes arising from it may be decided unless your rights as a consumer allow you to choose a court in a different jurisdiction.